Helpdesk Support Agent
Company: VirtualVocations
Location: Baltimore
Posted on: February 1, 2025
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Job Description:
A company is looking for a Helpdesk Support Agent to provide
technical support for hardware, systems, and applications.
Key Responsibilities
Diagnose and troubleshoot Level 2 problems with hardware, software,
and peripherals
Document service orders and follow up on completed orders for
management reporting and client satisfaction
Coordinate user requests with external vendors and assist with team
special projects as assigned
Required Qualifications
1+ years of experience in a technical (Level 1) support role
Working knowledge of Windows Operating Systems
Knowledge of identifying and troubleshooting IT-related issues
Working knowledge of MS Office
Strong knowledge of the entire support ecosystem
Keywords: VirtualVocations, Franconia , Helpdesk Support Agent, Sales , Baltimore, Virginia
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