ACD I3 JR. SYSTEM ENGINEER
Company: Systems Integration Inc
Location: Arlington
Posted on: November 14, 2024
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Job Description:
Job ResponsibilitiesAssist with the design, operation,
administration, maintenance, and provisioning of the I3 ACD system,
owned and operated by the Integrated Infrastructure and
Telecommunications Services Agency. The system consists of
redundant CIC servers, media servers, MP 124s, Polycom/Nortel
telephones, median 1000 gateways, Aspect server, DHCP server,
screen server, audio server, and database and mail servers.
Maintain servers with the latest software release, and security
compliance with all Army information assurance requirements.Tasks
include but are not limited to:Install desktop and telephone
hardware/software related to the I3 ACD system for end userProvide
customized call trees, interactive voice recordings, and routing
configurations based on customer requirementsProvide end user
training and technical support to system customersProvide upgrade
projects to the I3 ACD and supporting systems for the improvement
of service quality and capacityTroubleshoot IT and determination of
root cause of outages and system supporting the I3 ACD
systemProvide consulting and analyzing system improvements and
enhancements to meet customer requirementsProvide reports on the
systems health, performance and capacity as requiredProvide
documentation of all system components, wiring, cross connects, and
demarcation pointsManage Remedy tickets/queues for proper work flow
and resolution of faultsAttend meetings, workgroups, forums, and
Tiger teams as neededMaintain professional attitude in face of high
pressure working environmentQualificationsCertified on the
Interactive Intelligence, ICCE, I3 platformSecurity+ CertifiedTop
Secret Clearance RequiredHigh School Diploma or GED2 years of
college, technical or vocational school in telecommunications or
related field (and combination of education, training, or
experience).For more information, or to apply now, you must go to
the website below. Please DO NOT email your resume to us as we only
accept applications through our website.
https://www.applicantpro.com/j/1280138-50198
Keywords: Systems Integration Inc, Franconia , ACD I3 JR. SYSTEM ENGINEER, Other , Arlington, Virginia
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