Customer Service Advocate
Company: VirtualVocations
Location: Washington
Posted on: January 28, 2025
|
|
|
Job Description:
A company is looking for a Customer Service Advocate IV.
Key Responsibilities
Resolve complex issues for members or providers through various
communication channels
Assess customer service needs and initiate corrective actions with
other departments as needed
Document customer interactions and provide updates on inquiries
through root cause analysis
Required Qualifications
High School diploma or GED required
4+ years of related experience required
Vocational or technical education may be preferred
Lead Customer Service call center experience highly preferred
Experience in reviewing conformance reports for quality improvement
preferred
Keywords: VirtualVocations, Franconia , Customer Service Advocate, Hospitality & Tourism , Washington, Virginia
|
Click
here to apply!
|
