Citrix SME with Security Clearance
Company: Leidos
Location: Alexandria
Posted on: April 28, 2024
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Job Description:
R-00133808 Description Leidos is seeking a Senior Citrix System
Administrator to support a large enterprise IT contract for the
DODThe Administrator will provide operations support to customers
across multiple geographic locationsThey will provide operations
and maintenance support to existing Citrix VDI environments across
multiple enclaves and assist with the implementation of new
solutions -The administrator will help drive adoption of trusted
thin-client platforms and virtual desktops across a diverse user
base by focusing on improving the reliability, functionality, and
user experience of the systems -This individual will work in a team
environment to ensure mission needs are met for internal and
external customersWhy Leidos?--- Leidos Life promotes excellent
work-life balance. - You can make an impact and have time for your
well-being.--- Leidos offers many opportunities for career
development and advancement.--- Learn more about the benefits we
offer: https://www.leidos.com/careers/pay-benefits Successful
candidates must possess the following skills:--- Individuals in
this role will be required to perform remote administration of
servers located in offsite data centers.
* Provide Tier 3 operations support and be able to rapidly
distinguish isolated user problems vs service outages for Citrix
technologies to include; Citrix XenDesktop, Citrix XenApp, Citrix
NetScaler, and Citrix StoreFront.
* Monitor Citrix infrastructure and identify system anomalies
before they impact customers to include storage
availability/capacity, network connectivity, database health, and
other daily health checks as required.
* Work closely with Engineering staff to plan out future
modernization efforts to meet customer and administrator
requirements.
* Collaborate to perform network latency analysis to address slow
connections and user experience issues with alacrity.
* Implement version and architectural changes to existing,
approved, systems to maintain operability and security of the
environment
* Implement major system upgrades as designed and approved
* Coordinate with other Tier 2 and Tier 3 teams for testing and
deployment of Group Policy modifications
* Perform periodic backup and restoration of servers
* Monitor desktop capacity to size the environment based on typical
usage trends
* Monitor License and Certificate status on the systems and
coordinate the renewal and installation as needed.
* Coordinate with customers and stakeholders to collect data,
conduct analysis, develop, and implement solutions associated with
incident tickets and requirements.
* Establish comprehensive availability and capacity management
solution using lessons learned
* Develop solutions to technical issues.
* Provide follow-up reports (technical findings, feedback,
resolution steps taken) for root cause analysis, engineering
technical assessment and process improvement initiatives
* Periodically review, update, and generate Standard Operating
Procedures (SOPs) for systems and services under your control.
* Update operations and monitoring documentation for 24/7/365 IT
watch personnel
* Provide mentorship and training for junior team members - - Basic
Qualifications--- Experience with interacting with customers to
handle service inquiries and problems.
* Experience working as a Tier 3 system administrator: familiar
with using desktop software applications such as web browsing and
client software, and IT Service Management software.
* Knowledge of IC IT standards and best practices.
* Extensive knowledge of Citrix technologies to include,
XenDesktop, XenApp, NetScaler, and StoreFront.
* Extensive experience with patch and upgrade methodology for
front-end and back-end systems based on Citrix technology.
* Experience with rapid testing, validation, and deployment of new
baseline images
* Extensive experience with conducting incident and trend analysis
via log review, performance baselining/review, and other
incident/problem management techniques to develop solutions to
ongoing issues impacting the customer experience
* Experience with Scripting/Automation
* Experience troubleshooting issues in a growing environment.
* Time management skills.
* Strong oral and written communications skills.
* Track record of working effectively within a team, and support to
peers toward improved processes and results.
* Experience with support ticket management systems
* Experience mentoring others and/or supervising others
* Candidate must, at a minimum, meet DoD 8570.11- IAT Level II
certification requirements (currently Security+ CE, CCNA-Security,
GSEC, or SSCP).
* Candidate must have a Bachelor's degree with at least 8 years of
relevant experience, Masters degree with 6 years, Associate's with
10 years, or High School Diploma with 12 years
* US Citizenship is required
Clearance:--- TS/SCI with specific polygraph required for the
position or TS/SCI and willingness to obtain a specific
polygraphPreferred Qualifications--- Citrix Certified Administrator
(CCA)
* ITIL Foundations Certification
Original Posting Date: 2024-04-19
While subject to change based on business needs, Leidos reasonably
anticipates that this job requisition will remain open for at least
3 days with an anticipated close date of no earlier than 3 days
after the original posting date as listed abovePay Range: Pay Range
$87,100.00 - $157,450.00 The Leidos pay range for this job level is
a general guideline only -and not a guarantee of compensation or
salaryAdditional factors considered in extending an offer include
(but are not limited to) responsibilities of the job, education,
experience, knowledge, skills, and abilities, as well as internal
equity, alignment with market data, applicable bargaining agreement
(if any), or other law.
Keywords: Leidos, Franconia , Citrix SME with Security Clearance, Other , Alexandria, Virginia
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